IT Department
The
Information Technology (IT) department manages the technology and computer
infrastructure that drives an organization's business systems. The IT department
is also known as Management Information Systems (MIS or IS) department.
The IT department is staffed with technically competent professionals that
support the organization in these critical areas:
End User Support
Much of an organization’s computer processing is performed by end-users
using their desktop PC. When these end-users incur a computer problem
(unable to logon, printer does not work, etc.), they call the IT department
for technical support. Depending on the nature of the problem, the IT
department may assist the user over the phone or send a technician to their
location.
Computer Support
Managing individual desktop computers, laptops and peripherals is a
cornerstone of the IT department tasks. Desktop management of individual
computers includes: installation of new hardware components or software,
software license administration, equipment repair and maintenance.
Network Management
Making sure that the computer network is always available with safe and
secure data is the most important task for the IT department. Not only does
this involve the physical installation of cabling throughout the facility,
but also the installation and monitoring of the firewall, servers and other
equipment to keep the network running at peak efficiency.
Network Cabling & Telephone Wiring
The IT department maintains the telephone and computer systems that allow
employees to connect with other employees, customers and suppliers through
the use of voice mail, email, faxes, message boards, Internet and intranet
web sites. This includes coordinating new requirements with third-party
service providers.
Application Development
Developing and maintaining the business systems that operate the
organization are essential tasks of the IT department. This includes
software for financial, manufacturing, sales and distribution systems, as
well as general office administration, such as word processing and
spreadsheet applications.
Strategic Technology Planning
The IT department is responsible for creating and executing a strategic
technology plan that keeps the organization up-to-date with technology
advances and ensures that equipment and software do not become obsolete. The
technology plan also focuses on the requirements needed to support new
business growth.